Accessibility

1. Employment

At Great North Airlines we:

• Have a central point of contact for all questions and requests related to accessibility
• Encourage employees with disabilities to inform Human Resources of any accommodation needed
• Include statements in employment policies that accommodation is available throughout the employment process
• Seek to recruit more people with disabilities for qualified positions
• Provide awareness training for all managers, supervisors, and employees on accessibility barriers faced by people with disabilities

2. Built Environment

Great North Airlines operates aircraft to numerous destinations using two types of aircraft. Our client's passengers for ACMI and other services utilize both large passenger terminals and small remote stations. We have developed a fire safety plan that includes provisions for the evacuation of people with disabilities. We continuously review the facilities we use to identify and address barriers such as narrow halls and doorways, lack of automatic doors, and inaccessible washrooms. For our clients, we ensure the provision of wheelchairs and boarding chairs at all locations served by Great North Airlines.

3. Information and Communication Technologies (ICT)

At Great North Airlines we are actively working on updating our internal websites and software that has important accessibility features built in. We have updated our internal device procurement process, with all new devices equipped with a comprehensive suite of accessibility products. We have initiated researching the feasibility of making our external website compliant with the Web Content Accessibility Guidelines (WCAG).

4. Communication

We have developed an Accessibility Plan and Feedback process for publication on our website. We have created a central contact point for accessibility through e-mail, phone and a mailing system specific to accessibility. We continue to:

• Provide clear, polite, and simple language in all communications
• Offer training to improve communication skills and promote inclusivity
• Provide multilingual materials where appropriate
• Provide information in alternative formats such as print, large print, Braille, audio, and accessible electronic formats when it is requested

5. Procurement of Goods, Services, and Facilities

At Great North Airlines we are developing requirements for accessibility considerations in all procurement processes. This step will assist us in ensuring we are focused on suppliers who include accessibility considerations in their proposals. We regularly evaluate whether ground equipment could be modernized with new technological advances to improve mobility.

6. Design and Delivery of Programs & Services

At Great North Airlines we are:

• Training staff on how to interact and communicate with people with various types of disabilities
• Providing accommodation options to clients to deliver services without barriers, including safety briefing adjustments, service animals, mobility aids, and assistance with personal items
• Reviewing and updating the Duty to Accommodate policy every three years

7. Transportation

As a Transportation Service Provider, Great North Airlines complies with all applicable requirements of the Canadian Transportation Agency regarding the transport of people with disabilities. We provide on-board special attention passenger briefings for our client's passengers requiring accommodations, collaborate with airport authorities to assess accessibility of ground transportation, and ensure that any agreements with service providers for ground transportation include accessibility considerations.