Tarmac Delay Information
Understanding your rights and our procedures during tarmac delays
Our Commitment During Delays
Great North Airlines is committed to ensuring passenger comfort and safety during any tarmac delay. This plan outlines our policies and procedures in accordance with Canadian Transportation Agency regulations.
Time Limits
We will not permit an aircraft to remain on the tarmac for more than 3 hours for domestic flights and 4 hours for international flights without providing passengers an opportunity to deplane.
- Domestic flights: Maximum 3 hours
- International flights: Maximum 4 hours
- Regular updates every 30 minutes
- Clear communication of delay reasons
Essential Services
For all tarmac delays, we will provide:
- Adequate food and potable water no later than 2 hours after leaving the gate
- Operable lavatory facilities
- Adequate medical attention if needed
- Comfortable cabin temperature
Special Assistance
We ensure passengers with disabilities and special needs receive appropriate assistance:
- Priority assistance for passengers with disabilities
- Special attention to unaccompanied minors
- Medical support coordination
- Mobility assistance as required
Communication
We maintain clear communication throughout any delay:
- Updates every 30 minutes during delays
- Notification of deplane opportunities
- Reason for the tarmac delay
- Estimated departure time when known
Exceptions to Time Limits
The time limits for deplaning may be extended only in the following exceptional circumstances:
Safety & Security
The pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position
Air Traffic Control
Air traffic control advises that returning to the gate or another disembarkation point would significantly disrupt airport operations
Your Rights as a Passenger
During any tarmac delay, you have the right to:
Staff Training
All Great North Airlines personnel receive comprehensive training on our tarmac delay procedures:
- Annual training for all crew members
- Regular drills and simulations
- Clear communication protocols
- Customer service excellence focus
Airport Coordination
We work closely with airport authorities to minimize delays:
- Coordinated response plans
- Gate availability management
- Ground support coordination
- Emergency response procedures
Questions or Concerns?
For questions about our tarmac delay policy or to file a complaint, please contact our customer service team.