Lead Daily Operations at Great North Airlines
Support the continued growth of Great North Airlines as we expand our charter operations across Canada. To meet our evolving operational needs and uphold the highest standards of safety, service, and efficiency, we are seeking a dedicated Duty Manager to join our Operations Control Centre team. This role plays a central part in coordinating day-of-operations across Dispatch, Maintenance Operations Control, Crew Scheduling, and charter activities — ensuring every flight is executed safely, on time, and with exceptional client care. If you thrive in a dynamic aviation environment and are motivated by operational leadership, cross-functional decision-making, and delivering a seamless experience for both crews and clients, we'd love to hear from you.
Job Scope
The Duty Manager oversees the safe, efficient, and customer-focused execution of day-of Operations Coordination for Great North Airlines. They ensure coordination across Dispatch, Maintenance Operations Control, Crew Scheduling, and commercial charter activities. This role requires strong operational decision-making, client-care awareness, and financial accuracy in charter billing. The Duty Manager reports to the Director SOCC.
Job Responsibilities
- Actively promote safety and quality within the organization by encouraging employee participation in SMS and maintaining effective communication with stakeholders
- Comply with all SMS and safety policies, processes, and standards
- Provide daily leadership to Flight Dispatchers, MOC, MTC Planners, and Crew Schedulers, ensuring corporate priorities and values are upheld
- Make all "day of" Operations Coordination decisions for the airline, ensuring all commercial decisions are efficient and support the integrity of the schedule
- Ensure effective communication between all operational branches for day-of flight operations
- Activate alarm and implement emergency response procedures in the event of an aircraft incident or accident
- Prepare and distribute daily operational summaries
- Collaborate with the Manager, Crew Planning and Scheduling to review monthly crew schedules for cost efficiency and reserve coverage levels prior to release
- Ensure all flight and inflight crew report in a timely manner
- Support Crew Scheduling as needed, including during operational disruptions, staffing gaps, or peak operational periods
- Plan and support commercial aspects of all charter operations, including the timely preparation of the charter briefing
- Care for each charter client's experience by ensuring needs are met with professionalism and hospitality
- Manage the flow of all charter expenses and fees, including but not limited to fuel costs, navigation fees, airport fees, FBO charges, hotel and transportation expenses, and commissary expenses
- Perform any other duties or responsibilities assigned by the Director, SOCC
Requirements
- University degree and/or aviation college diploma
- Three years industry related work experience
- Supervisory and/or management experience an asset
- Knowledge of MS Office products, including Word, Excel and PowerPoint
- Self-starter with demonstrated leadership, conflict resolution/problem solving and negotiating skills
- Strong planning, organizational and time management skills
- High degree of diplomacy and discretion when dealing with sensitive issues
- Able to meet deadlines and work under pressure
- Thrives in a fast-moving environment, with high tolerance for change
- Motivated and enthusiastic team player who can work in an autonomous and/or team setting
- Strong focus on continuous improvement and achieving objectives
- Travel as required to support client need
- Frequent sitting, computer monitor and keyboard use for extended periods of time
What We Offer
- Competitive Salary: $75,000–$85,000 per year
- Benefits: Casual dress, dental care, disability insurance, employee assistance program, extended health care, flexible schedule, life insurance, on-site parking, paid time off, vision care
- Dynamic Environment: Fast-paced operational leadership role
- Growth: Be part of a rapidly expanding Canadian airline
How to Apply
Click the Apply Now button above to submit your resume and application.
Great North Airlines — Canadian • Service Through Motion