Accessibility Progress Report
Annual update on the implementation of our Accessibility Plan
Accessibility Progress Report 2026
This progress report is published pursuant to the Accessible Transportation Planning and Reporting Regulations (ATPRR), SOR/2021-243, and the Accessible Canada Act, S.C. 2019, c. 10. It provides an update on Great North Airlines' implementation of its Accessibility Plan since its publication.
Accessibility Plan & Feedback Process
View the full Accessibility Plan that this report updates
Draft Template
This page is a template for the 2026 Progress Report. Sections below contain placeholder content that must be completed with actual organizational progress before publication. Remove this notice when finalized.
Overview
Great North Airlines published its Accessibility Plan in 2024 in accordance with the Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations. This progress report covers the period from [DATE] to [DATE] and outlines the steps taken to implement the commitments set out in our plan.
Progress by Priority Area
1. Employment
[Describe actions taken to improve accessibility in employment since the plan was published. E.g., accommodation policies updated, training delivered, recruitment initiatives.]
2. Built Environment
[Describe improvements to physical spaces, equipment upgrades, facility assessments completed.]
3. Information and Communication Technologies (ICT)
[Describe progress on website accessibility, software updates, device procurement improvements.]
4. Communication
[Describe improvements to communication practices, alternative format availability, training delivered.]
5. Procurement of Goods, Services, and Facilities
[Describe changes to procurement processes, supplier requirements, equipment upgrades.]
6. Design and Delivery of Programs & Services
[Describe improvements to service delivery, staff training, accommodation procedures.]
7. Transportation
[Describe CTA compliance activities, boarding assistance improvements, ground transportation accessibility.]
Feedback Information
Great North Airlines maintains an active feedback process for accessibility-related matters. The following summarizes feedback received during the reporting period and how it was taken into consideration:
[Describe feedback received through the feedback process — themes, number of submissions, channels used. Describe how this feedback was considered and what actions resulted.]
Feedback can be submitted through:
- Email: accessibility@greatnorthairlines.com
- Phone: +1 (855) 667-8408
- Mail: 6900 Airport Road, Suite 121, TICC 6, Mississauga ON L4V 1E8
- Anonymous online form: greatnorthairlines.com/contact
Consultations
[Describe consultations held with persons with disabilities in the preparation of this progress report and since the publication of the Accessibility Plan. Include feedback received from persons who have not travelled with Great North Airlines.]
Additional Accessibility Progress
[Describe any accessibility-related progress achieved that was not captured in the original Accessibility Plan. This may include new initiatives, partnerships, technology deployments, or policy changes.]
Contact Our Accessibility Co-Ordinator
For questions about this progress report, to provide feedback, or to request an alternative format, please contact: