Accessibility Progress Report
Annual update on the implementation of our Accessibility Plan
Accessibility Progress Report 2025–2026
Great North Airlines · Class 3 Transportation Service Provider. Reporting period: June 1, 2025 – June 1, 2026. Published pursuant to the Accessible Transportation Planning and Reporting Regulations (ATPRR), SOR/2021-243, and the Accessible Canada Act, S.C. 2019, c. 10.
Accessibility Plan & Feedback Process
View the full Accessibility Plan that this report updates
General
Great North Airlines is a Class 3 privately-owned air transportation provider. This report covers barrier identification, removal, and prevention activity from June 1, 2025 to June 1, 2026 across the seven priority areas defined by the Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations.
Progress by Priority Area
1. Built Environment
Great North operates Dash 8 aircraft and CRJ jets across a mix of large terminals and remote stations.
Accomplished this year
- Designed and completed the Airport & Station Accessibility Audit tool — a self-assessment instrument for consistent evaluation at all stations (completed March 2026)
- Launched the As-Built Environment Accessibility Survey in Q3 2025 to document current physical barriers across all stations; ongoing into 2026
- Continued cross-departmental development of a fire safety plan with disability-specific evacuation provisions (Airport, In-Flight, Flight Operations)
Coming next
- Deploy the Accessibility Audit at initial key stations and act on findings
- Complete the As-Built Environment Survey and produce a barrier priority list
2. Employment
Accessible employment means barrier-free practices at every stage, from job posting to daily operations.
Accomplished this year
- Delivered initial CTA-specific accessibility training to all staff
- Completed review of SOR/94-42 (Personnel Training for Assistance of Persons with Disabilities Regulations) as a framework for developing mandatory recurrent training
- Conducted first company-wide employee accessibility survey covering travel barriers, workplace barriers, and hidden disabilities (2025)
- Continued workstation accessibility upgrades
- Embedded accessibility requirements into all January 2026 branded materials, platforms, and colour usage guidelines
Coming next
- Build and roll out comprehensive mandatory recurrent accessibility training for all employees
- Assess and action survey results
- Implement a Diversity Enhancement Initiative
3. Information and Communication Technologies (ICT)
Digital accessibility ensures clients and employees with disabilities can fully access our services and information.
Accomplished this year
- Launched new website in January 2026, built with accessibility as a design requirement
- Conducted a structured accessibility review of internal and external digital platforms, including AI-powered visual scanning, WCAG compliance checks covering structure, alt-text, colour contrast, and screen-reader compatibility testing
- Updated internal device procurement to require a full suite of accessibility tools on new devices
Coming next
- Complete website WCAG AA remediation
- Continue internal digital platform accessibility assessments with remediation of identified items
- Evaluate homepage strategy for accessibility and wayfinding
4. Communication
Clear, accessible communication across every channel is essential for people with disabilities to navigate our services with confidence.
Accomplished this year
- Established a dedicated central accessibility contact (email, phone, mail) and publicized it organization-wide
- Transitioned internal communications to different platforms with organization-wide accessibility standards, ensuring internal announcements, training materials, and operational documents are consistently formatted with proper structure and accessible document standards rather than varying by sender
Coming next
- Initiate sourcing of a Telecommunication Relay Service (TRS) on main company lines
- Conduct periodic audits of auditory and visual messaging accessibility across all channels
5. Procurement of Goods, Services, and Facilities
Accessibility must be built into procurement decisions, not added after the fact.
Accomplished this year
- Applied the accessibility procurement policy (created prior period) across all purchasing decisions — accessibility is now a standard evaluation factor for all suppliers
- Continued regular evaluation of ground equipment for mobility improvement opportunities
Coming next
- Develop a procurement training framework and reference guide for staff
- Create a supplier accessibility survey to assess supply-chain accessibility maturity
6. Design and Delivery of Programs & Services
Accessible service delivery means every client receives the same quality of service.
Accomplished this year
- Delivered staff training on respectful interaction with clients with various disabilities
- Initiated a review of policies, programs, and client-facing services to identify accessibility gaps
- Airport & Station Accessibility Audit tool also serves as a structured mechanism for service-delivery gap assessment at every station
Coming next
- Establish an internal Accessibility Committee to guide a company-wide System Accessibility Assessment
- Assess mobile app accessibility for scheduled service clients
7. Transportation
Great North Airlines maintains full compliance with all applicable CTA requirements for transport of persons with disabilities and continues to build on that baseline.
Accomplished this year
- On-board special attention briefings provided as standard for all client passengers requiring accommodation
Coming next
- Collaborate with airport authorities to assess and improve ground transportation accessibility at all served locations, and conduct a GAP assessment on wheelchair, boarding chair, and ramp provision at all stations
- Review of handling policy and priority storage procedures for luggage and mobility aids
Consultations
Great North Airlines is committed to consulting persons with disabilities in the design of accessibility improvements.
Consultations conducted this reporting period
Company-wide employee accessibility survey (2025): the first organization-wide survey covering travel barriers, workplace barriers, and hidden disabilities was completed. Results are being assessed and will directly inform the next Accessibility Plan update.
Coming next
- Broader employee, client, and vendor consultations on policies, procedures, and technology improvements
- Consultation with clients who have not yet travelled with Great North Airlines
Feedback Information
No formal accessibility complaints were received through feedback channels during the June 1, 2025 to June 1, 2026 reporting period. We treat the absence of complaints as a baseline, not a signal that barriers do not exist — which is why our proactive survey and audit work is essential.
Feedback can be submitted through:
- Email: accessibility@greatnorthairlines.com
- Phone: +1 (855) 667-8408
- Mail: 6900 Airport Road, Suite 121, TICC 6, Mississauga ON L4V 1E8
- Anonymous online form: greatnorthairlines.com/contact
Provisions of CTA Accessibility-Related Regulations
Great North Airlines has reviewed compliance obligations under and is implementing its Accessibility Plan with respect to all of the following:
- Accessible Canada Act, S.C. 2019, c. 10
- Accessible Canada Regulations, SOR/2021-241
- Accessible Transportation Planning and Reporting Regulations, SOR/2021-243
- Canada Transportation Act, S.C. 1996, c. 10
- Air Transportation Regulations
Progress Summary
Status of Year One actions as of June 1, 2026.
| Action | Status |
|---|---|
| Airport & Station Accessibility Audit tool developed | Complete |
| Company-wide employee accessibility survey conducted | Complete |
| Accessibility Plan & Feedback Process published on website | Complete |
| Accessibility page and anonymous feedback form on website | Complete |
| Central accessibility contact point established | Complete |
| Procurement policy for accessibility applied | Complete |
| Personnel Training Regulations (SOR/94-42) review completed | Complete |
| Internal device procurement updated for accessibility requirements | Complete |
| Accessibility review of corporate branding and new website | Complete |
| New unified internal digital workspace launched with built-in accessibility features | Complete |
| Fire safety plan with disability evacuation provisions | In progress |
| As-Built Environment Accessibility Survey | In progress |
| Website accessibility QA and WCAG remediation | In progress |
| Staff training on accessibility | In progress |
| Telecommunication Relay Service (TRS) implementation | In progress |
Contact Our Accessibility Co-Ordinator
You may request this Progress Report, the Accessibility Plan, or the description of our Feedback Process in an alternate format (such as large print, braille, audio, or another format that meets your needs) by contacting our Accessibility Co-ordinator: